Every product you purchase is covered by its manufacturer’s warranty.

You may return the product you have purchased within seven (7) days of the delivery date, in the condition in which you received it, without opening, damaging or tampering with its packaging and without using the product. Please return the product together with its invoice and a letter or return form that includes your order number.

Please open and check any package you believe was damaged during shipment in the presence of the courier’s representative. If the product is damaged in any way, have the courier company draw up a damage report and do not accept the product. Please note that by accepting the product you acknowledge that the courier company has fully performed its duty.

Returns of products whose packaging has been opened, or which have been used, damaged or otherwise altered, are not accepted.

The customer is obliged to return the product in the condition in which it was delivered and, if it has been used, to compensate for any loss in the commercial value of the goods resulting from such use.

If the customer returns the product or withdraws from the purchase, the price of the product will be refunded within ten (10) days of the returned product reaching us. Refunds to credit cards are made by your bank within 2–6 weeks; our company has no control over this period.

Where any opening, deterioration, breakage, damage, tearing, use or similar condition of the product or its packaging is found, and the product cannot be returned in the condition in which it was delivered to the customer, the product will not be accepted for return and its price will not be refunded.

For any faults that may arise after the product has reached the customer, the manufacturer’s authorised service centres should be contacted.

For products returned in accordance with the above conditions, the shipping fee will be paid by the customer.

Bank transfer refunds will be made within 2 business days and credit card refunds within 3 business days. Your bank may not reflect credit card refunds on your account on the same day; in that case, please contact your bank’s credit card service. Once your order shows the status “Cancelled”, the full amount is refunded to your credit card. For instalment purchases, refunds are reflected on your credit card by your bank as a credit balance each month.

This is an English translation provided for information. In case of any discrepancy, the Turkish version prevails.